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Customer Experience Excellence

How to delight customers and create wow moments that matter

The Future of B2B Sales

How sales organizations must adapt to changing demands and markets

Words That Work

The demands placed on communicating with stakeholders are especially high in a crisis.

Technology Versus Pandemic

Digital solutions are central to Nestlé’s Covid-19 comeback.

What Makes a Strong Crisis Manager

The qualities of personalities who can see the big picture and act calmly.

Rethinking Capital Allocation for the New Normal:

Re-allocation and Rightsizing towards New Growth and Value Creation

Fit for Automotive

Get your start-up ready for the automotive industry

The Magazine

Il nostro Magazine digitale racconta storie inedite dal mondo del lavoro. Troverai ritratti di aziende dinamiche, interviste con top manager e report di numerose industrie.

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Digital Leap: When If Not Now?

The coronavirus has accelerated digital transformation in many sectors. It has revealed deficits, but also released new energy. We look at five industries and their digital futures.

Food for Thought

The coronavirus has also jolted the food industry. Four managers explain how this led them to focus on essentials—and how they even discovered some new opportunities.

Pivot in the Skies

Few industries have been hit as hard by the coronavirus as aviation. Now is the time to develop ideas that will facilitate a rapid return when the crisis is over.

“You want friends around the world, not enemies”

Supply Chain Expert Edwin Keh from Hong Kong advises companies to make security a priority in their strategic considerations.

First Aid from Companies

In this time of crisis, many companies are switching to manufacturing essential products.

Shifting Perspectives

The role of service design in business transformation

Helping Managers Make Better Decisions

Dr. Tanja Becker, an entrepreneur and airline pilot, applies aviation methods to business.

Quick Money—Run on the Banks

How DZ Bank is moving quickly to the aid of its clients.

“Times like this produce dreams”

Porsche CEO Oliver Blume on social responsibility, focusing on essentials, and optimism.

“Doctors don’t need information overload”

Swiss emergency medical director urges better preparations for epidemics.

Hospital Rises to the Challenge

Battling the coronavirus is part of everyday operations at Munich’s Rechts der Isar Hospital.

Brand Evolution or Revolution?

Five steps to remain a relevant brand in the hurricane of disruption and transformation

Innovation Tackles the Virus

Digital innovations not only simplify the lives of doctors and patients but can protect them too. With that aim, GE Healthcare—a manufacturer of medical systems—wants to do away with waiting rooms.