The problem of the engineer-to-order approach is not the sequence in which the services are performed, but the fact that the construction industry struggles with adequate execution of the required services. Each individual order and each individual project is seen as a one-off and is therefore processed as such. In practice, development and design only begins with the order from the client.
Typically, the customer's requirements are not aligned with the performance capabilities of the entire value chain at this stage. All design work has to be synchronized among the respective stakeholders, which is particularly challenging as the product/technical solution has to be developed simultaneously with the order fulfilment process, the supply chain and the construction process. This involves a variety of different stakeholders, each with their own opinion and interest regarding the best solution. In general, this leads to interface problems, lacking or inadequate collaboration, missing decisions and unclear processes and usually has a significant negative impact on the course of the project, resulting in delayed deadlines, cost increases and quality issues.
The main cause for the frequent deviations with a project approach is therefore project processing as a one-off, where everything is developed and designed from the beginning and from scratch. In the product approach, there is a change from engineering-to-order processing to adapt-to-order processing: pre-conceived and pre-developed modules and components are adapted to the project according to the customer’s specification. Where there is no standard solution, it is designed within and added to the known solution space. The required modules and components are manufactured and pre-assembled off-site in production facilities, then delivered to the construction site and finally assembled. After its operational time, the building gets a second life and is dismantled and the parts ideally recycled.
The major advantage of this is the fact that products are predominantly specifically assembled and built with the help of standardized components, parts or even entire modules. Order processing, supply chains and construction processes can be set up in advance during the product creation process; at the time of the customer's order placement, the challenges from traditional construction are already largely resolved. The focus here lies on the technical solution through adaptation. Disruptions due to lack of synchronization, missing materials and thus delayed construction processes are significantly reduced and the focus can be placed on the essentials: delivering value for the customer. Buildings are then no longer constructed but are produced and assembled.
1 https://www.bundesregierung.de/breg-de/suche/wohnungsbau-bundesregierung-2006224
2 https://commonslibrary.parliament.uk/research-briefings/cbp-7671/
3 Statistisches Bundesamt (Volkswirtschaftliche Gesamtrechnungen 2021, Fachserie 18 Reihe 1.5, S.61)