Speed for the Energy Transition

Transformation has been a constant in the history of the Austro-American company. The company’s origins stretch back to the 15th century. Today, INNIO is using green fuels and digital solutions for efficient, decentralized energy extraction. To ensure the success of its new positioning, INNIO worked with Porsche Consulting to lay the groundwork for im-portant factors such as fast delivery and a digitalized service apparatus. Yet the jobs themselves are as unique as INNIO’s customers.

The products from INNIO promise maximum efficiency in energy extraction. To make that a reality, they are custom-manufactured according to customer requirements – a challenge for order processing. The experts at INNIO joined with Porsche Consulting to revamp this process starting with the customer. This end-to-end mindset ensures efficient collabora-tion across all units of the company. The core of the new order process: depending on the individual characteristics of a job, different standardized procedures are applied. And clear governance regulates responsibilities and resources.

Jobs are carried out up to 60 percent faster. Success is guaranteed not only by the timely delivery of a new or repaired plant, but also the right quality. And all without the need for more specialists. Instead, existing staff notably increased the efficiency of their work. And customers have noticed the improvement. “With Porsche Consulting, we’ve achieved the biggest and most successful service transformation of all times,” says Martin Wendel, Vice President Global Service. With the aid of artificial intelligence, digital tools and efficient processes, customer satisfaction is on the rise. And revenue from service along with it.