Quality Driven Enterprise

Quality comes at the end – right?   

“Quality has to be generated where the value creation takes place.” It sounds self-evident, but this truism is often only partly taken into account in the process design. Basic principles like “the later the error is discovered, the higher the cost” have lost none of their currency even in this age of digital transformation. With our Q6 method, which is based on six basic principles, we help companies improve their operational quality processes.

Depending on the specific challenges, we help you with the following topics:

• analysis of the existing quality system based on a 360-degree quality check
• optimization of quality processes in the operational area using our proven Q6 method
• supporting change processes and creating a changed role image of the quality organization through change and communication management

How can I ruin my good reputation in a matter of minutes?

As companies and products become more digital, their vulnerability to potential cyber-attacks also rises. Yet the risk of an attack, often lasting just minutes but capable of ruining a hard-earned good reputation, is often underestimated. So cybersecurity is a relevant competitive advantage that needs to be protected. Efficient prevention in product development, rapid detection of and defense against attacks, and the ability to restore relevant systems, are of critical importance.

We help you upgrade and optimize your cybersecurity and your software-update management systems. This includes:    

• developing risk-based cybersecurity governance covering all relevant interfaces
• establishing, upgrading and optimizing the cybersecurity and software-update management systems from prevention to recovery
• heightening awareness of cybersecurity in the company through training and communication measures as well as simulations in collaboration with partners   

Never heard of it?   

Supply crises, digitalization and sustainability are examples of challenges that even quality organizations can’t avoid. On the contrary: the key is to define which role quality organizations can play in company-wide transformations in view of these challenges. Will they become drivers of high-quality software and data? How can sustainability aspects be given greater attention in product planning? The future viability of your quality organization depends on the answer to these questions.
We help you identify the challenges that are relevant to you and implement strategic objectives in your quality organization.

Specifically, we help you:

• identify the transformation drivers in your quality organization to establish a long-term, shared understanding of quality that is geared to the future
• develop customer-specific strategies to empower the quality organization to master the transformation 
• reinforce the strategy through end-to-end quality processes, KPI systems and a sustainable organizational and cultural orientation     

Data is the new gold – digging yet?     

The quality management of the future is strongly linked with the consistent and, above all, useful application and interpretation of data. This has enormous potential, as only a fraction of the opportunities offered by data has been exploited to date. The use of digital field data for predictive anticipation of potential problems, digital twins and the use of error monitoring systems in manufacturing with the objective of self-optimization are just a few examples.

We work with you to design the quality concept of the future with a view to sustainable quality improvement and cost-effectiveness through:  

• evaluation of current digital initiatives and the definition of an overarching digitalization strategy
• development, evaluation and implementation of concrete use cases based on our extensive use-case database
• analysis of existing data together with our data-analytics team, e.g. to improve forecasting of warranty and goodwill costs through predictive data analysis